Identity theft cases can be very complex. It is perhaps one of the few crimes where the victim is considered guilty until proven innocent. The burden of proof falls upon the victim to prove that they are indeed victims of identity theft. Therefore, it is very important for you to document all of your actions and conversations from the very beginning of the recovery process. Write down every action taken and keep track of any and all evidence. Write down the name of every person you speak with related to the recovery process, their phone number, address and a brief summary of the conversation. Should you need to mail documents during the recovery process, send all mail by certified mail with a return receipt requested. This documentary evidence you collect and maintain will be vital to proving the member’s case and showing that appropriate action was taken to amend the situation.